Customer Support
Hello, we’re Dharma, and we’re here to help.
Your Frequently Asked Questions (FAQs)
1
- Where do I order Paper and Supplies?
Dharma no longer sells terminal paper. We suggest Amazon, Office Depot or other office product stores.
2
- How do I complete PCI Compliance in MX?
Your MX Merchant account is pre-linked with ControlScan, one of the most trusted PCI vendors there is. It’s easy to become PCI Compliant in MX. To do so, simply follow these steps to login through ControlScan and MX.
3
- MX QuickPay – Virtual Terminal
Take a credit card payment in seconds with MX QuickPay. The MX Merchant Virtual Terminal allows you to accept a credit card payment on any computer with an internet connection. Learn how to associate stored customer data with QuickPay and how to use the advanced features.
Support
General Questions
- Tax IDs and TIN Mismatch
- What’s the Difference between a Void and a Refund?
- How quickly will I receive my funds?
- How Can My Dharma Account Integrate With QuickBooks?
- Submit a ticket online for help!
MX Merchant
- MX Merchant – Payment Links
- MX Merchant – Recurring Payments
- MX Merchant – Virtual Terminal
- MX Merchant – Historical Reporting
- MX Merchant – Setting the Batch Time
Fraud Detection and Prevention
- Protecting Against Card Testing
- What is credit card tokenization?
- What is credit card encryption?
- What is Address Verification?
- What is EMV (Euro-Mastercard-Visa), or chip card acceptance?
Terminal Support
- How do I use the First Data FD-150 terminal?
- PAX Terminal instructions and help
- Vx520 instructions and help
- What should I do if my terminal breaks?
- Are terminals required? Can I use a Credit Card Imprinter?
PCI Compliance
- Am I required to complete PCI Compliance?
- What happens if I’m not compliant?
- Do I need to hire a third-party firm to prove my compliance with Dharma?
- If I’m already PCI Compliant, can I transfer my compliance to Dharma?
- MX Merchant – Setting Notifications
NMI Support
- Activating your NMI Gateway
- Running a sale in NMI
- Refund a sale in NMI
- Create an Email Invoice in NMI
- Updating your AVS (Address Verification Settings)