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Voiding “cancels” a sale, whereas a refund is a separate, offsetting negative sale. If possible, it’s always better to void than refund.
What’s the Difference between a Void and a Refund?
General Questions
If you’ve got a question, it’s probably been asked before!
How quickly will I receive my funds?
Dharma offers next-day funding for card-present (retail) merchants, and 2-day funding for Virtual (card-not-present) merchants.
How Can My Dharma Account Integrate With QuickBooks?
Yes, depending on your hardware solutions, your account can integrate with QuickBooks for easy accounting reconciliation.
Submit a ticket online for help!
Need some help? We’ve got you covered. Fill out our simple form so that we can fix your problem quickly!
Who do I call for support?
Learn who to call if you have questions or issues with your account.
Where do I order Paper and Supplies?
Dharma no longer sells terminal paper. We suggest Amazon, Office Depot or other office product stores.
Ordering new equipment/terminals
Dharma makes it easy to purchase new terminals. Fill out our equipment order form and we’ll deploy new terminals pronto.
Closing your account
Dharma will help you easily close your account down. If you’re only closing seasonally, then we don’t have a closure fee. Just be sure to re-open your account within six months. Otherwise, Dharma has a $25 closure fee when you close your account. A few important notes to keep in mind: Since we bill for our …
Updating (reprogramming) my terminal
If you have an existing credit card terminal, it can sometimes be brought over to work on Dharma’s systems. There are several factors that determine if a terminal will be compatible or not, many of which are outside of Dharma’s control. So, know that we’ll do our best to bring over existing equipment, but we …
Corporate name/Legal entity changes
Changing your business name seems like a small thing… but a lot goes into that! Because we are federally required (per the Patriot Act) to disclose your credit card processing back to the IRS, we are required to open a new, separate account when your business entity changes. To be clear – this is NOT the same …