Once logged into the NMI gateway, refunding a sale through the Virtual Terminal is easy. As a quick reminder, please view the differences between voids and refunds! To refund a sale, simply:
- Select “Refund” on the left side
- Click the Magnifying Glass to search for the transaction in question
- Use the filters to select a timeframe to search
- On the next screen, you’ll see all transactions that match your search criteria. When you’ve located the transaction you wish to refund, select the transaction ID link
- The next screen will show the original transaction, along with options at the top. Select Refund up top
- Input the refund amount you wish to give back to your customer, then click the refund button to confirm
- You’re all set!
Click here to view an interactive demonstration about how to refund a sale in the NMI gateway!