Fraud Detection and Prevention

What is Address Verification?

Address Verification is a very important step in any card-not-present sale. Whenever you accept a card without physically seeing the card, you inherently run a much higher risk of accepting a fraudulent card. As a merchant, you want to do everything in your power to reduce that risk. There are no guarantees, but using the …

What is EMV (Euro-Mastercard-Visa), or chip card acceptance?

EMV, otherwise known as Chip Cards, are the new payment technology adopted by the card associations. You’ll also hear it called “Chip and Pin” or “Chip and Signature” – but not matter the moniker, it’s important that all in-person merchants accept EMV transactions.

What am I responsible for?

It’s a reasonable question – and a good one to ask. Consider credit cards like any other form of payment. All payment forms carry an inherent risk. Someone can pay you by check, but the check can bounce. You can accept cash, but your store can be broken into or your safe can be stolen. …

Chargebacks and Retrievals

Chargebacks and retrievals are both related to customer disputes of a credit card transaction. A retrieval takes places when a customer’s issuing bank formally requests specific information from you, the merchant or us, the acquiring bank. Retrievals are $5 each. They’re relatively rare, but often times a retrieval will come in the form of an invoice request, …

Best practices

The best practice you can have is to always be vigilant with your credit card transactions. Just like you protect your cash, protect your credit card sales! Review daily transactions, don’t allow orders or sales for fishy-smelling deals and protect sensitive information.

Accepting International sales

International orders can really help boost sales and donations, but they carry higher inherent risks. To help avoid being the victim of fraud, we recommend shipping products outside of the US only once you have vetted the cardholder and verified their address. Below are some best practices for your organization to follow when accepting international …

Using Address Verification Services

Address Verification is a very important service that you should be fully utilizing in order to protect yourself against fraud. Depending on the types of transactions you accept, you may need to edit your AVS settings so that international orders or specific purchases can be authorized. Learn how to edit your settings, and AVS best-practices …