Posted in Industry News and tagged with Chargebacks, Disputes, Visa VAMP.
Let’s start with the fun news: Visa is completely overhauling and consolidating dispute monitoring for card-not-presenttransactions. They are also introducing new metrics to manage to, some of which decrease over time. Before jumping in, two important notes: if you have less than 1,000 card-not-present transactions a month, these changes will [...]
Read MorePosted in Customer Support, Industry News.
Mastercard New Logo Back in 2019 MasterCard dropped its name from the iconic Brand Mark for many uses. The interlocking red and yellow circles, known as the Mastercard Symbol, can now stand on its own. (The “old” logo has the words MasterCard in the two circles). So if you haven’t already, you need to [...]
Read MorePosted in Customer Support, Industry News.
When Hell Freezes Over. “When hell freezes over” … that’s when we thought the Card Associations would eliminate the need for signatures at the point of sale. Who knew? This is what is going down: as of April 13, 2018 Visa, Mastercard, Discover, and American Express will no longer require [...]
Read MorePosted in Customer Support, Industry News.
New Chargeback Rules For Visa sales, new chargeback rules will take effect on April 15 2018. The highlights of these changes are as follows: The timeframe for merchants to respond to a chargeback is being reduced from 45 to 30 days. The Reason Code 75, titled “Transaction code not recognized” [...]
Read MorePosted in Customer Support, Industry News and tagged with TLS.
Transport Layer Security (TLS) Transport Layer Security. Some merchants may have heard the phrase "TLS" or "TLS version 1.2" recently and may be wondering what this is, and how it impacts your ability to process credit cards. Transport Layer Security (TLS) is the updated internet security protocol, which defines how [...]
Read MorePosted in Industry News and tagged with flex, healthcare, mobile, optician, optometrist, sams club, walmart.
There are several thousand optometrists that operate nationwide from within large, big-box retailers. Recently, a few of these retailers have stopped offering credit card processing to their in-house optometrists! This has left many optometrists scrambling for credit card processing at the last minute. Don't let an unexpected business change result in [...]
Read MorePosted in Customer Support, Industry News and tagged with fraud.
Fraud Alert! Stolen Credit card numbers are all the rage these days ever since the chip card (EMV) initiative began. Fraud Alert ! It seems that data encryption inherent in the new EMV activated point-of-sale devices has forced fraudsters to move to ecommerce sites, using their “card testing” schemes. Fraud [...]
Read MorePosted in Customer Support, Industry News and tagged with Bin-2, mastercard.
BIN-2 Mastercard Update You may have heard about the new “BIN-2” – aka “Mastercard” update. Recently, Mastercard has started allowing issuing banks to create Mastercard accounts with a new numbering system. In the past, all Mastercard account numbers always had a “5” prefix. (Similarly, Visa always starts with a “4”, [...]
Read MorePosted in Dharma's Culture, Dharma's Giving Back, Industry News, Social Responsibility.
Interview with Dharma COO Recent Cardrates.com interview with Dharma's Nick Bencivenga: “As the move toward a cashless society accelerates, businesses are evolving to accept an array of payment methods. While the field is competitive, one payments processor is prioritizing the planet over profits. Dharma Merchant Services looks to not only streamline payments [...]
Read MorePosted in Customer Support, Industry News and tagged with AVS, batching, best practices, contract, fraud.
Relationship & Responsibilities As your Merchant Service Provider (MSP), it's Dharma's job to ensure that your accounts are registered with the card brands, and to help you accept payments with as little risk as possible. Ultimately, the risk of payment acceptance is your responsibility, but we provide the tools you [...]
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