Customer Support

Mastercard New Logo

Posted in Customer Support, Industry News.

Mastercard New Logo. Back in 2019 MasterCard dropped its name from the iconic Brand Mark for many uses. The interlocking red and yellow circles, known as the Mastercard Symbol, can now stand on its own. (The “old” logo has the words MasterCard in the two circles). So if you haven’t already, you need to update the logo on your …

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Getting Started with MX Merchant

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Getting Started with MX Merchant. Once Dharma has given you access to your MX Merchant account, there are a few things you can do to complete the setup and customize some options that will be helpful going forward. The first is to go to “Apps” in the left-hand navigation bar and turn on any options …

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Post to QuickBooks – Commerce Sync

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Post to QuickBooks – Commerce Sync. The Commerce Sync APP Clover addon automates your bookkeeping by transferring your daily sales as a single entry into QuickBooks or Xero. Additional features include: • Support for multiple locations into the same or separate QuickBooks accounts • Sales by Category: transfer into distinct income accounts based on your …

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1099s for 2020

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1099s for 2020 It’s that time of year again – 1099s for tax purposes. The 1099 for your 2020 merchant processing account(s) will automatically be mailed to you by the end of January. Should you require copies of prior year 1099s, you can request them by calling Dharma’s Support line (866-615-5157, Option 1) and selecting …

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Void versus Credit Rumble

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Void versus Credit Rumble! I know we have addressed this previously, but this topic bears a reminder as it could save real dollars. A void transaction takes place when a customer requests a return of a sale or perhaps even when a merchant mistakenly charges a credit card in error, like perhaps ringing in $1000 …

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When Hell Freezes Over

Posted in Customer Support, Industry News.

When Hell Freezes Over. “When hell freezes over” … that’s when we thought the Card Associations would eliminate the need for signatures at the point of sale. Who knew? This is what is going down: as of April 13, 2018 Visa, Mastercard, Discover, and American Express will no longer require a signature for a credit …

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New Chargeback Rules

Posted in Customer Support, Industry News.

New Chargeback Rules. For Visa sales, new chargeback rules will take effect on April 15. The highlights of these changes are as follows: The timeframe for merchants to respond to a chargeback is being reduced from 45 to 30 days. The Reason Code 75, titled “Transaction code not recognized” is being retired. The current 22 …

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Transport Layer Security (TLS)

Posted in Customer Support, Industry News and tagged with .

Transport Layer Security (TLS). Transport Layer Security. Some merchants may have heard the phrase “TLS” or “TLS version 1.2” recently and may be wondering what this is, and how it impacts your ability to process credit cards. Transport Layer Security (TLS) is the updated internet security protocol, which defines how different devices/terminals securely communicate over …

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1099-K Forms

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1099-K Forms. The IRS requires all payment processors to annually report the total credit card sales from each merchant, and further, that these 1099-K forms be posted by the end of January. So please be on the lookout for them in the mail. Also labeled as “Payment and Third-Party Network Transactions,” the form typically breaks …

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Skip the Slip!

Posted in Customer Support, Nonprofit, Social Responsibility.

Skip the Slip! As a certified B Corp and a conscious company committed to the triple bottom line of people, planet, and profit, we are always looking for ways to reduce our footprint — meaning how can we operate with the least waste of resources and energy. Green America (of which I am board chair) …

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