Posted in Customer Support, Industry News and tagged with AVS, batching, best practices, contract, fraud.
Relationship & Responsibilities As your Merchant Service Provider (MSP), it’s Dharma’s job to ensure that your accounts are registered with the card brands, and to help you accept payments with as little risk as possible. Ultimately, the risk of payment acceptance is your responsibility, but we provide the tools you need to safely and securely […]
Read MorePosted in Customer Support and tagged with account updater.
Account Updater Feature Using Authorize.Net One of the new services we’ve been anticipating for merchants using the Authorize.Net payment gateway for recurring billing (also known as subscription billing) is Account Updater, which is being released this month (May). This new service automatically connects to a database and verifies cardholders’ numbers to detect when a card […]
Read MorePosted in Industry News and tagged with industry practices.
Appalling, but True There is a breaking news story in the payments processing industry that is worthy of mentioning as an example of the negative industry practices (and reputation) that are relevant to our stakeholders. The full story is on the U.S. Department of Justice website, and the gist is that a credit card processor […]
Read MorePosted in Customer Support, Industry News and tagged with convenience fees, fees.
Convenience Fees Recently we wrote about the various rules and regulations around surcharging customers for credit card processing fees. Now we are addressing Convenience Fees, which are allowed in all states. This is a flat or fixed fee that can be assessed in a card-not-present environment that is a bona fide convenience, which is unusual to the […]
Read MorePosted in Dharma's Culture, Dharma's Giving Back, Nonprofit, Social Responsibility.
Dharma’s Giving Back for 2016 Now that we are well into the new year, we’ve the updated the Giving Back section on the Dharma website reflecting the results of our 2016 charitable picks. For the third year in a row, our donations have well exceeded $100,000 to organizations benefiting the people, animals, and planet that […]
Read MorePosted in Dharma's Culture, Social Responsibility.
Spring Bank Dharma is privileged to announce a new partnership with Spring Bank – a community bank serving the needs of underserved consumers and small businesses in the New York Metropolitan area. In addition, Spring Bank recently became a certified B Corporation, joining a community of companies recognized for socially responsible business practices. In fact, […]
Read MorePosted in Dharma's Culture, Merchant of the Month, Social Responsibility.
Sparrow is a U.S. national wireless service provider that we think you will love, due to its Get One, Give One model. For every customer who subscribes to Sparrow mobile service (Sponsor Sparrow) they donate a smartphone or service to someone in need (Impact Sparrow) with the goal of creating pathways out of poverty and […]
Read MorePosted in Customer Support, Industry News and tagged with CFPB, consumer protection.
Beware In 2011, Congress created a new watchdog agency called the Consumer Financial Protection Bureau (CFPB), which was charged with oversight of the financial industry in the wake of the 2008 mortgage/banking meltdown. The Bureau promotes fairness and transparency to protect consumers from deceptive practices not only in the banking and mortgage industries, but also […]
Read MorePosted in Dharma's Culture, Industry News, Social Responsibility.
Transparency I have been invited to speak about transparency on a panel that the local B Corp community is sponsoring next week. I don’t know if there is such a thing as an expert on this subject, but I can tell you that I have over 25 years of experience working in an industry that […]
Read MorePosted in Dharma's Culture, Dharma's Giving Back, Nonprofit, Social Responsibility.
Giving Back – Prison Mindfulness Institute This month we are highlighting The Prison Mindfulness Institute, whose mission is to provide prisoners, prison staff, and volunteers with effective, evidence-based tools for rehabilitation, self-transformation, and personal development, using proven mindfulness-based interventions. The higher aspiration is to transform the correction system as a whole in order to mitigate […]
Read More