Posted in Customer Support.
Best Practices With all the attention on identity theft, online fraud, and other compromised data events, we like to recommend some best practices from time to time that should be of value to our stakeholders. First, all companies that accept card payments are required to become PCI (payment card industry) [...]
Read MorePosted in Dharma's Culture, Social Responsibility.
Best of the World Award for Workers In the shameless self-promotion department, Dharma is proud to announce winning a Best of the World Award for Workers. These are businesses that B Lab has determined have scored in the top 10 percent of all Certified B Corporations on the assessment, and [...]
Read MorePosted in Dharma's Culture, Social Responsibility.
Purpose Workplace diversity, gender equality, living wages, social impact, transparency, mindfulness in business, environmental impact, community engagement, triple bottom line (People, Planet, Profit) - whew! Plus we’ve embraced a fourth: Purpose. It used to be a person would start a business just to earn a little cabbage on which to [...]
Read MorePosted in Dharma's Culture, Dharma's Giving Back, Social Responsibility.
Dharma’s Giving Back – Veteran’s Path Veteran’s PATH reconnects veterans with strength and service. Through practical tools of meditation and mindfulness, physical and outdoor experiences, and a community of camaraderie, veterans rediscover peace, acceptance, transformation and honor in a new journey forward. Established in 2008 by Lee Klinger Lesser and [...]
Read MorePosted in Merchant of the Month.
Merchants of the Month – September Dharma is highlighting two wonderful merchants this month: Out of the Box Collective and Carolina Morning Designs. The first is a Los Angeles-based farm to home grocery delivery service that provides curated, themed boxes of ingredients for customers to create locally sourced and highly [...]
Read MorePosted in Customer Support.
Clover Point-of-Sale After having researched and vetted a number of retail point-of-sale solutions over the past two years, Dharma is happy to introduce and endorse the Clover suite of solutions. The market is already full of POS products, but we could not rely on the flexibility, customer support, simplicity, style, [...]
Read MorePosted in Customer Support.
Void vs. Refund Transaction Many of our support tips are recycled from earlier postings, but I think we have added about a thousand new clients since we last published this support tip. It has to do with the difference between running a Void versus a Refund transaction. The longer, in-depth [...]
Read MorePosted in Dharma's Culture.
Interpretation Afew years ago, I was walking with a friend along an oceanside path at Point Reyes National Seashore when we came across a couple coming from the other direction. As we passed them and said hello, we heard a sound which prompted the man to comment on how anyone [...]
Read MorePosted in Industry News.
More Lawsuits In the "sue me, sue you" department, there has been a lot of activity recently, which we’ll highlight: First, back in 2014 the Card Associations, specifically Visa and Mastercard, lost a class action lawsuit over the violation of law in setting Interchange fees. They settled for $7.2 billion [...]
Read MorePosted in Merchant of the Month.
Thanksgiving Coffee Company I totally admit that I am and have been an insufferable coffee snob ever since moved to the Pacific Northwest 20 years ago. Don't even mention Dunkin' Donuts coffee to me – I am not gonna bite - er I mean, sip. I grew up in a [...]
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