Posted in Customer Support.
Clover Point-of-Sale After having researched and vetted a number of retail point-of-sale solutions over the past two years, Dharma is happy to introduce and endorse the Clover suite of solutions. The market is already full of POS products, but we could not rely on the flexibility, customer support, simplicity, style, and value of what we […]
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Void vs. Refund Transaction Many of our support tips are recycled from earlier postings, but I think we have added about a thousand new clients since we last published this support tip. It has to do with the difference between running a Void versus a Refund transaction. The longer, in-depth explanation is here, but this […]
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Interpretation Afew years ago, I was walking with a friend along an oceanside path at Point Reyes National Seashore when we came across a couple coming from the other direction. As we passed them and said hello, we heard a sound which prompted the man to comment on how anyone could be discharging a shotgun […]
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More Lawsuits In the “sue me, sue you” department, there has been a lot of activity recently, which we’ll highlight: First, back in 2014 the Card Associations, specifically Visa and Mastercard, lost a class action lawsuit over the violation of law in setting Interchange fees. They settled for $7.2 billion … though no payout was […]
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Thanksgiving Coffee Company I totally admit that I am and have been an insufferable coffee snob ever since moved to the Pacific Northwest 20 years ago. Don’t even mention Dunkin’ Donuts coffee to me – I am not gonna bite – er I mean, sip. I grew up in a coffee drinking family back east […]
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Please Read Your Welcome Packet! In the “we told you so” department, Dharma always sends out a welcome email to our new merchants containing critical, relevant, important, essential, valuable, and helpful information on the use and care of your new merchant account. Things like where to find customer support phone numbers, and how to log […]
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Merchant of the Month – B the Change Media This month’s merchant is brand new to us at Dharma, and we’re so happy to be supporting this endeavor. B the Change Media is the new media venture inspired by the B Corp movement and dedicated to telling the stories of people doing good in the […]
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Fraud Isn’t New Especially card payment fraud, which amounted to nearly $16 billion in losses according to the latest year’s stats, but remarkably, only added up to 1% of all card sales. Of course, cardholders are shielded from liability for the most part, so card issuing banks bore 62% of losses with merchants taking 38%. […]
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McClain’s Printmaking Supplies McClain’s Printmaking Supplies is dedicated to the Art and Artists of Relief Printmaking, and they have a wonderful history. Art Historian Bob McClain and his wife, Dr. Yoko McClain, collected original prints during their visits to Japan. They would bring both prints and art supplies back to enjoy themselves and to sell […]
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Funding Holds Okay, funding holds are a sensitive issue that requires a degree of understanding, especially as it relates to the risk that we at Dharma take as a credit card processor. “Holds” happen when a merchant processes a card payment and does not receive their deposit for the transaction during their normal funding period. […]
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