Posted in Customer Support and tagged with account updater.
Account Updater Feature Using Authorize.Net One of the new services we’ve been anticipating for merchants using the Authorize.Net payment gateway for recurring billing (also known as subscription billing) is Account Updater, which is being released this month (May). This new service automatically connects to a database and verifies cardholders’ numbers to detect when a card […]
Read MorePosted in Customer Support, Industry News and tagged with convenience fees, fees.
Convenience Fees Recently we wrote about the various rules and regulations around surcharging customers for credit card processing fees. Now we are addressing Convenience Fees, which are allowed in all states. This is a flat or fixed fee that can be assessed in a card-not-present environment that is a bona fide convenience, which is unusual to the […]
Read MorePosted in Customer Support, Industry News and tagged with CFPB, consumer protection.
Beware In 2011, Congress created a new watchdog agency called the Consumer Financial Protection Bureau (CFPB), which was charged with oversight of the financial industry in the wake of the 2008 mortgage/banking meltdown. The Bureau promotes fairness and transparency to protect consumers from deceptive practices not only in the banking and mortgage industries, but also […]
Read MorePosted in Customer Support, Industry News.
Tax Time News Part 1 – Dharma Merchant Services has a new partnership with Taxfyle – a small business on-demand marketplace where you have access to the highest tax and accounting knowledge. Merchants can submit jobs, connect with a licensed professional, exchange documents, and sign for returns all on a mobile or desktop device … […]
Read MorePosted in Customer Support, Industry News and tagged with emv.
Credit Card Industry Update on EMV As a short review of matters of interest in the credit card industry, here is a notable update from this past year. The Europay Mastercard Visa initiative, or EMV for short, completes its first year of adoption here in the U.S., which requires all point-of-sale systems to be able […]
Read MorePosted in Customer Support, Industry News and tagged with ecommerce, merchant services, shopping cart abandonment, strategy, website.
What does the phrase e-commerce bring to mind? Amazon? Ebay? Steam? Most people know the big names, and understand that it refers to buying and selling products and services online. What they might not understand is that the concept of e-commerce has grown immensely in recent years. Most business, be they large or small, perform […]
Read MorePosted in Customer Support.
Support Tip – Fraud Tis the season to be fraudulent. Christmas sales have already spiked for our merchants, which is an indication that the economy is benefitting from consumer confidence, but this is also the time of year that we see an upturn in fraud and fraudulent sales activity, particular to web-based retailers. As a […]
Read MorePosted in Customer Support.
B2B Transactions This support tip has to do with merchants who accept credit cards from other businesses, government agencies, and suppliers. The Card Brands (Visa/MC, etc.) have reduced pricing for these types of B2B transactions as long as Level II data is sent along with the authorization request. These business-to-business (B2B) sales require the typical […]
Read MorePosted in Customer Support.
Clover Go Contactless Recently we introduced Dharma’s use of the Clover suite of POS solutions. Now we’d like to introduce Clover Go Contactless, which takes it to the next level, using a bluetooth connection for truly wireless processing. Clover Go Contactless also allows for Apple Pay and all other contactless payments, too! Connect with an […]
Read MorePosted in Customer Support.
Credit Monitoring Last month I attended an industry conference called Western States Acquirers Association, which brings together merchant service providers and its vendors in the payment processing space. The keynote speaker this year was Frank Abagnale, Jr., (of Catch Me if You Can fame, a movie starring Leonardo DiCaprio based on Frank’s true story) who […]
Read More