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Archives: FAQs
Refund Ratio
Your refund ratio is defined by Visa/Mastercard as total count of refunds, divided by your total count of sales, for any given time period. For example – if during the month of January you processed 500 sales, and had 10 refunds, your refund ratio would equal 10/500, or 2.00%. This would be considered an acceptable [...]
Chargeback Ratios
Your chargeback ratio is defined by Visa/Mastercard as total count of chargebacks, divided by your total count of sales, for any given time period. For example – if during the month of January you processed 500 sales, and had 4 chargebacks, your chargeback ratio would equal 4/500, or 0.80%. This would be [...]
Check ACH Processing
Yes, Dharma does offer ACH merchant services check processing. We have several different programs, depending on your needs. Read on to see which program will best suit your needs. Please note, a Dharma Merchant Account is required in order to accept ACH Payments, even if you don’t intend to accept credit [...]
Why is my Funding Delayed?
A “Funding Hold” is when your transactions process, but the money doesn’t get deposited into your bank account. Most of the time, funds are held because the transaction processed fell outside of your typical processing parameters. Our risk protection team regularly monitors all accounts, and looks for abnormal trends, discrepancies, [...]
How To Adopt Sustainable Business Strategies
Have you ever considered how to bring sustainable business practices into your workspace? The concept of sustainability isn’t a new one. It is, however, something that has become increasingly popular in the 21st Century. Naturally, this has sparked a wave of curiosity. Increasing numbers want to know what the trend [...]
Android Friendly Credit Card Processing
If you have an Android device, then your business has the ability to accept payments anywhere in the world. That’s right, Clover Go turns your device into a fully mobile point of sale terminal, and the app that comes with it is loaded with clever features that keep you on [...]
The Ease of Clover Go | iPhone Credit Card Reader
In today’s world, we can do almost anything on our phones. That’s why countless business owners have adopted Clover Go payments via their iPhones or iPads. You might be wondering what the benefits are, or how reliable the technology is. Maybe you’re wondering about security. We’ve taken an in-depth look at [...]
Card Processing for the Healthcare Field
The healthcare industry has been helping the sick and injured regain their health, and get back on their feet, for over a century. Whether it’s simply a checkup for well-being, a persistent illness, or urgent medical care people rely on these businesses to keep them healthy. It can be a [...]
Dental Office Credit Card Processing
Whether a patient is coming in for routine cleaning, or for a more serious appointment, dentists are always there to keep people’s smiles bright for years to come. While the dentist’s office may not be everyone’s favorite place to be, your hard work and dedication to oral hygiene is appreciated [...]