Buyer's RemorseClover is returnable within the first 30 days from order, not from delivery. After 30 days, Clover devices are not returnable for any reason. Returns during the 30-day Buyer’s Remorse period are charged a $250 restocking fee, per device. Clover is not transferableAs a reminder, another Clover restriction is [...]
What's wrong with free equipment?Merchant account providers sometimes offer seemingly “free” equipment, but this is often a bait and switch tactic. The bait is the low-cost or free equipment, while the switch is the hidden fees, long-term contracts, or inferior equipment that gets pushed on the unsuspecting merchant. The merchant [...]
What determines funding?While we can safely predict that all Dharma merchants will have two-day funding, and many will even have one-day funding, there are a few issues that will affect your funding schedule. Funding depends on how you accept cards, what platform you process on (and if you meet that [...]
Let’s start out with a heads up: this is going to be a deep dive into business-to-business (B2B) and business-to-government (B2G) rates. If you’re new to payment processing, or need a refresher on Interchange, we suggest you start with our What is Interchange? FAQ. As a reminder: Interchange is a fee [...]
What exactly is L2 & L3?When accepting a business or purchasing card, you can often save on your Interchange fees by providing certain data fields within the transaction. There are two levels of data that can be provided – Visa calls these Level 2 and Level 3, and Mastercard calls [...]
The Tax Identification Number is requiredAs part of our legal responsibility to ensure that all electronic payments can correctly be traced to a real company and real people, Dharma is required to collect the Tax Identification Number for every new account. For most businesses, this is your Employer Identification Number [...]
Finally, a single source of truth for order managementYou’ve probably experienced this yourself: You go to a restaurant, place an order, expect to get exactly what you ordered, and instead receive something altogether different. Handling orders accurately is crucial to creating an outstanding diner experience, running operations more efficiently, and [...]
Manually Closing your Clover BatchBefore you manually close your batch, if you have tip adjustments to make, you must make them before closing the batch. To close the batch, go to the Clover Dashboard: Select the Closeout icon on the Clover’s main menu. Select the current batch(s). Select Close Out [...]
Clover Ships with a Manual Batch TimeIt’s important to note that all Clover devices ship with their batch set to manual close. This is because most Clover devices are used in environments where tipping takes place, and the merchant will need to do tip adjustments before they close their batch. [...]
Getting to Know Payment LinksYou can review this video for an overview of Payment Links, or follow the step-by-step directions below for more detailed instructions. Finding Payment LinksThe first step to creating or managing a Payment Link is to Login to MX Merchant. Once you’ve done that, you select Settings [...]