MX actively protects against multiple simultaneous loginsTo start with, MX Merchant actively restricts the concurrent ability for users to be logged in to MX Merchant with the same user credentials from two different IP addresses within 6 minutes of one another. This is to ensure that no one has compromised [...]
Using Multi-Factor Authentication with Authorize.netStarting in January, 2023, Authorize.net will require Users to provide a special code to verify their login. This code will be delivered via email to the address associated with the Authorize.net user account. We encourage users to make sure their email contact information is up to date [...]
Supported Clover Kitchen PrintersThe Clover Kitchen Printers that Dharma sells can be sourced from a number of third-parties should you ever need to. The important thing is to make sure you get one of the three supported printers, all from Star Micronics. Those printers are: Star Micronics TSP143III Thermal Kitchen [...]
Where do I find my users in MX Merchant?First off, only the Administrator of the MX Merchant account can create or manage users. You find user management in the Team section of Settings. To get here, Login into MX Merchant. Select Settings in the lower left hand navigation, and you [...]
MX Merchant has recently changed the underlying password strength requirements for all users. This is true whether or not you are using 2 Factor Authentication. All new passwords must meet the following requirements: One Uppercase Letter One Lowercase Letter One Number One Special Character (do not use @ or #) The [...]
Getting StartedA chargeback (reversal) is a form of customer protection provided by the issuing banks, which allows cardholders to file a complaint regarding fraudulent transactions on their statement. Everyone has the right to issue a chargeback with their bank. Even you and I have that right. And, just like with [...]
Controlling MX Two Step AuthenticationAs of September 2020, all MX Merchant accounts will use Two Step Authentication as part of the login process. The code for the second step can be sent via SMS to a mobile device, or email to the account on file. This is mandatory for the [...]
Access 4G / LTE networks with Clover FlexMany rural merchants, farmers’ markets, or other “mobile” merchants need a reliable, easy way to take payments without a dedicated internet/WiFi connection. That’s where using the cellular networks comes in. Many wireless terminals are stuck on the older, slower 3G networks – and as [...]
Why are Lodging/Auto-Rental merchants different?Many merchants and customers are unaware that Lodging and Auto-rental companies have different requirements for credit card processing. You may be asking yourself… why? The main reason is due to the fact that these merchant types allow for credit cards to have extended authorizations. Think about the last [...]
