Posted in Customer Support.
Best Practices With all the attention on identity theft, online fraud, and other compromised data events, we like to recommend some best practices from time to time that should be of value to our stakeholders. First, all companies that accept card payments are required to become PCI (payment card industry) compliant by passing an annual […]
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Clover Point-of-Sale After having researched and vetted a number of retail point-of-sale solutions over the past two years, Dharma is happy to introduce and endorse the Clover suite of solutions. The market is already full of POS products, but we could not rely on the flexibility, customer support, simplicity, style, and value of what we […]
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Void vs. Refund Transaction Many of our support tips are recycled from earlier postings, but I think we have added about a thousand new clients since we last published this support tip. It has to do with the difference between running a Void versus a Refund transaction. The longer, in-depth explanation is here, but this […]
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Please Read Your Welcome Packet! In the “we told you so” department, Dharma always sends out a welcome email to our new merchants containing critical, relevant, important, essential, valuable, and helpful information on the use and care of your new merchant account. Things like where to find customer support phone numbers, and how to log […]
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Fraud Isn’t New Especially card payment fraud, which amounted to nearly $16 billion in losses according to the latest year’s stats, but remarkably, only added up to 1% of all card sales. Of course, cardholders are shielded from liability for the most part, so card issuing banks bore 62% of losses with merchants taking 38%. […]
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Funding Holds Okay, funding holds are a sensitive issue that requires a degree of understanding, especially as it relates to the risk that we at Dharma take as a credit card processor. “Holds” happen when a merchant processes a card payment and does not receive their deposit for the transaction during their normal funding period. […]
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Support Tips for April There are a couple of things to mention this month… The first is directed towards seasonal merchants: your merchant account can be closed for up to six months without having to complete a new application. This is in essence an account suspension, but the benefit is that the static monthly fees […]
Read MorePosted in Customer Support, Industry News and tagged with emv.
EMV Main Points EMV… can we say it again? EMV! We’re sure you’re aware of EMV (Euro/Mastercard/Visa) by now. Also known as “chip cards,” EMV processing is the way of the future, since card issuing banks have begun to embed chips in replacement credit cards. For merchants in a card-present environment, EMV can also help […]
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Card Losses Every once in a while we address some of the trends in card usage and industry fraud as a public service to our various stakeholders: merchants, partners, vendors, friends. The media often only reports on major card breaches, but rarely puts it into perspective of total usage, so here are a few facts: […]
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Payment Gateway Fraud We often recycle tips that have been mentioned in the past because we continue to field support questions about them, so this one is directed toward merchants using a payment gateway for accepting payments from their website. One way that payment gateway fraud is still being committed is when a merchant’s website is […]
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