It’s late, and your terminal just broke. What to do? First things first – let’s see if it can be fixed remotely! Often times, terminals can be updated remotely to address software issues. Your terminal should have a sticker on the side, displaying a 24-hour help number. If you don’t [...]
No! You do not. All new accounts built by Dharma include free online access. Part of that online access includes your PCI compliance questionnaire, provided by Viking Cloud / PCI Protection. Simply login with your supplied credentials, and you’ll be able to complete your entire PCI compliance requirements. Easy!
We get asked this question often. We’ve worked with many different POS providers out there, and for a long time, Dharma hesitated to promote a specific POS due to the fact that we never felt truly confident in any one specific product. That all changed when we learned about Clover POS. [...]
A Point-of-Sale (POS) system is an integrated, full-featured system designed to handle all “Storefront” (aka brick-and-mortar) needs of the merchant. In the old days, a POS was just the cash register. You can think of a POS like a cash register with a brain. Nowadays, most merchant point of sale [...]
Dharma will help you easily close your account down. You can also close your account seasonally, just be sure to re-open your account within six months. Otherwise, your account will be closed permanently. A few important notes to keep in mind: Since we bill for our services the month AFTER processing, [...]
Automated Recurring Billing (ARB) is an incredibly powerful tool that can empower your organization to maximize donations and ensure that your customers pay in a timely fashion. With ARB, you can “set it and forget it” by creating automated payments – on your terms. Schedule payments for specific intervals and [...]
Authorize.net allows you to accept eChecks, also known as ACH Payments directly through your Virtual Terminal! In addition, when accepting eChecks, you can also setup recurring payments using this payment method – so you can offer easy monthly/quarterly payments to your customers or members. Entering an eCheck payment is simple – you’ll just [...]
Yes, you usually can! We’ll need to see your certificate of PCI compliance from your current provider or PCI vendor. Once provided, we’ll update your new Dharma account to reflect your active PCI status. Please note – your current PCI compliance still has an expiration date, and we’ll apply that [...]
If you’re already using a POS (Point-of-Sale) system, then chances are that we can integrate with it. Most POS systems are designed to be “processor agnostic” – meaning that you can use your POS system with any merchant service provider you choose. What that also means is that most POS [...]
Terminal applications are closely related to MCC codes. All credit card terminals have a specific software downloaded to them, to allow for specific transaction types. Thus, having an incorrect terminal application may result in your terminal not allowing certain types of transactions. The “standard” terminal application is known as the [...]