Archives: FAQs

PAX Terminal instructions and help

Watch a few basic videos to see how it works! Watch an EMV sale on a PAX s80 Learn how to VOID a sale on a PAX s80 See how easy it is to process Apple Pay or NFC payments Watch how fast it is to settle your PAX s80 terminal Downloadable [...]

Setting your fraud filters

Setting your Fraud Filters. Address Verification is a very important service that you should be fully utilizing in order to protect yourself against fraud. Depending on the types of transactions you accept, you may need to edit your AVS settings so that international orders or specific purchases can be authorized. [...]

Vx520 instructions and help

Sale - Swipe/DipAlways swipe/dip if you can! You’ll get lower rates, and better chargeback protection. Download guides at the bottom of this page for instructions on keying in sales. Select SOFTPAY-FDMS (if option appears) Swipe/Dip Customer’s Card Key Amount of transaction Select Payment type (if option appears) Press Enter Select [...]

Can I also swipe credit cards through my Authorize.net gateway?

Please Note: Swipers are not currently available due to supply chain issues. We have no ETA on when they will become available again. Authorize.net makes it very easy to swipe/dip credit cards through your existing account! All Authorize.net accounts will allow you to both swiped transactions and EMV (chip card) [...]

What happens if I’m not compliant?

The first thing that happens is that you’ll be subject to a $39.95/month fee. This fee is meant as an incentive to complete your PCI compliance. Completing your annual questionnaire will help us ensure that you’re processing cards in a safe and secure manner. If you choose NOT to complete [...]

What makes a POS different from a credit card terminal?

What makes a POS different from a credit card terminal? Fundamentally, a POS system has several advanced features that credit card terminals don't have. A credit card terminal is designed with one basic premise - to process credit cards. Some terminals can also connect to a check reader or can [...]

How is Dharma “Green”?

You’d be surprised, but there is a lot that a company can do to reduce its environmental impact. Here at Dharma, we’re always looking for ways to make our footprint smaller, and to be as efficient as possible. Between smart energy usage, encouraged use of public transportation, going paperless, and [...]

Ordering new equipment/terminals

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Voids and Refunds

Processing a refund, credit, or void is a simple task with Authorize.net. Watch the video below to see how it’s done. Need more help? Authorize.net has put together a great resource for their merchants, and you can read about all of the new features of your account, in their Getting [...]