Posted in Customer Support.
Please Read Your Welcome Packet! In the "we told you so" department, Dharma always sends out a welcome email to our new merchants containing critical, relevant, important, essential, valuable, and helpful information on the use and care of your new merchant account. Things like where to find customer support phone [...]
Read MorePosted in Merchant of the Month.
Merchant of the Month – B the Change Media This month’s merchant is brand new to us at Dharma, and we’re so happy to be supporting this endeavor. B the Change Media is the new media venture inspired by the B Corp movement and dedicated to telling the stories of [...]
Read MorePosted in Customer Support, Industry News.
Fraud Isn't New Especially card payment fraud, which amounted to nearly $16 billion in losses according to the latest year's stats, but remarkably, only added up to 1% of all card sales. Of course, cardholders are shielded from liability for the most part, so card issuing banks bore 62% of [...]
Read MorePosted in Merchant of the Month.
McClain's Printmaking Supplies McClain's Printmaking Supplies is dedicated to the Art and Artists of Relief Printmaking, and they have a wonderful history. Art Historian Bob McClain and his wife, Dr. Yoko McClain, collected original prints during their visits to Japan. They would bring both prints and art supplies back to [...]
Read MorePosted in Customer Support.
Funding Holds Okay, funding holds are a sensitive issue that requires a degree of understanding, especially as it relates to the risk that we at Dharma take as a credit card processor. “Holds” happen when a merchant processes a card payment and does not receive their deposit for the transaction [...]
Read MorePosted in Dharma's Culture, Social Responsibility.
Stakeholders I just returned from the Social Venture Network conference in San Diego, which is always my favorite annual event. This group, which has been in existence since 1987, works toward creating a just and sustainable world by supporting and promoting companies and their leaders through collaboration, self-reflection, and action. [...]
Read MorePosted in Customer Support.
Support Tips for April There are a couple of things to mention this month... The first is directed towards seasonal merchants: your merchant account can be closed for up to six months without having to complete a new application. This is in essence an account suspension, but the benefit is [...]
Read MorePosted in Industry News.
EMV – New Class Action Lawsuit It has been our opinion that the implementation of the new EMV (chip cards) has been one of the most misguided, inefficient, mistaken prone, and poorly coordinated initiatives in recent memory, especially considering the stature of the companies behind it; namely the Card Brands [...]
Read MorePosted in Dharma's Culture, Social Responsibility.
2016 is The Year of Corporate Social Responsibility—Here’s Why One phenomenal change sweeping the corporate landscape is the concept known as corporate social responsibility, or CSR for short. This concept is incredibly promising because it shows that corporations are finally starting to listen to the needs of the consumer. They [...]
Read MorePosted in Dharma's Culture, Social Responsibility.
What’s for Breakfast? My bad. For years now, I have been attributing the expression "Culture Eats Strategy for Breakfast" to the now deceased author and business expert, Peter Drucker. Turns out he never said that. Never wrote that either. I'm not the only one doing the misquoting, though, as I [...]
Read More