If necessary, Dharma offers the Clover Flex for wireless (4G LTE) processing. This terminal operates over the AT&T networks, and allows you to process using a cellular signal through a 4G connection for an additional $35/month. The Clover Flex has built in WiFi, so you’re not required to use a [...]
Dharma is able to provide almost any terminal your organization desires – so if you have specific needs, please reach out to us to determine compatibility, as we can typically work with most existing terminals. However, we proudly sell the First Data and VeriFone lines of terminals. First Data terminals, while [...]
Dharma is based in San Francisco, and operates remotely for the vast majority of our merchants. For all of our SF Bay Area merchants, we’re always happy to provide assistance at your location when required. For our national merchants, we support you with terminal delivery and phone support. The historical trend in [...]
Unfortunately, Dharma will not be able to assist with this portion of the changeover. Because a merchant account is a financial service that is regulated by the US government, there are very strict rules about who has the ability to discuss and release specific information and make changes on accounts. [...]
Usually, the answer to this question is no. However, there are instances where we may require two separate accounts for your online and retail sales. Typically, if your business is an in-person, retail establishment and you need to add just a few online orders every month, we can add that to [...]
If you have two independent locations, you’ll need two independent merchant accounts. The reason for this is two-fold: It helps avoid chargebacks from customers who don’t recognize a location on their bank statement. Many banks now post detailed information about charges, and seeing the wrong address associated with a charge may [...]
Since Dharma offers the American Express OptBlue program, we are happy to report that all American Express charges will report on your statement, just like Visa/Mastercard charges. Your bank account will be funded for American Express sales just like Visa/Mastercard sales, on the same funding schedule. Although the fee structure [...]
It depends on many factors. We have plenty of merchants who have had bankruptcies and were able to open accounts without issue. But there are other times when a bankruptcy may prevent us from moving forward. Typically, the more recent the bankruptcy the more problematic it will be. We may [...]
A personal guaranty is part of our agreement stating that in the event that the business is unable to pay for merchant services fees, that you as an individual will compensate us instead. It’s quite rare that a personal guaranty is enacted, but it is put into place to protect [...]
The answer to this question depends on what type of business/organization you represent: Nonprofits: Any member of the organization who is authorized to act on behalf of the organization. Typically, we’ll want to have an Executive Director, Treasurer, or Senior Board member signing. Signers of nonprofit applications will not be signing a [...]