A voice authorization occurs when your customer’s issuing bank is requesting more information about a transaction before approving. Often times, your terminal will prompt you for a Voice Authorization when a customer’s credit card has been recently compromised due to fraud, or if they’re purchasing a good/service that falls outside [...]
A secure payment page means that the webpage where credit card numbers are entered is secured via Secure Sockets Layer (SSL) 128 bit encryption. In a nutshell – your customers need to be able to see that your website is protecting their sensitive details! If you’re working directly with a web [...]
We highly recommend reading through our “What is Interchange?” and “What is Interchange-Plus Pricing?” pages, as they’ll discuss this topic in more depth. But, we understand the desire for a quick answer. The answer to “Why can’t you tell me what my rate will be?” is Because Dharma’s fees are directly [...]
Dharma does not charge extra for PCI, but you are required to complete the Self-Assessment Questionnaire (SAQ) and web-scanning. Web scanning is required per PCI Compliance regulations for any merchant processing over an Internet (IP) connection – so this will impact online/virtual merchants, and any merchant who connects their credit [...]
Dharma has a $1.00/voice authorization fee. Most merchants will never utilize this service. A voice authorization is occasionally requested by Visa/Mastercard if there are potentially fraudulent indicators on a retail sale. For example, your customer may have recently placed a fraud alert on their credit card for large transactions, and [...]
This will not apply to most merchants. Dharma’s monthly wireless fee is $20, and is only assessed for merchants using wireless terminals like the PAX s90. Dharma operates on the T-Mobile networks, and does not require a contract directly with T-Mobile. We will setup all of the wireless services on [...]
Dharma’s chargeback fee is $25. A chargeback occurs when one of your customers disputes a sale with their credit card company. Visa/Mastercard have a specific process that both parties will follow during a dispute, called the chargeback process. When representing you in the chargeback dispute, we will communicate directly with the [...]
Address Verification Services are included free of charge at Dharma. For our Virtual accounts, this fee is included in our $0.11/transaction margin, since we feel that all merchants should be utilizing the Address Verification Services (AVS). AVS helps you protect against fraud by forcing your customers to input the address information associated [...]
Telecheck fees are very straight-forward, at 1.50% of check volume, and $0.20/check transaction. Telecheck does not have a monthly fee or monthly minimum processing requirement. To sign up with Telecheck, you’ll be required to utilize Clover POS. There are no hardware requirements as long as you use Clover Station, Mobile, or Mini – that [...]
Visa CPS (or Custom Payment Service) outlines the criteria your transactions need to meet in order to gain access to the lowest possible interchange rates. To help protect merchants and consumers, Visa has defined several criteria that merchants must meet when submitting transactions through the network. These criteria are designed to help [...]