What is the chargeback fee?
Dharma’s chargeback fee is $25. A chargeback occurs when one of your customers disputes a sale with their credit card company. Visa/Mastercard have a specific process that both parties will follow during a dispute, called the chargeback process. When representing you in the chargeback dispute, we will communicate directly with the issuing bank and will also request supporting documentation from you to assist us in defending your sale on your behalf.
Read more about chargebacks here. We discuss how to avoid and handle chargebacks, and also share the detailed Visa/Mastercard chargeback documentation for your reference.