What's wrong with free equipment?Merchant account providers sometimes offer seemingly “free” equipment, but this is often a bait and switch tactic. The bait is the low-cost or free equipment, while the switch is the hidden fees, long-term contracts, or inferior equipment that gets pushed on the unsuspecting merchant. The merchant [...]
This is a big question for retail merchants these days. Many merchants find themselves asking, “Do I need to accept PIN-debit?” Historically, the answer to this question depended on many factors, primarily cost differences and time saved with PIN entry. However, with the advent of EMV technology and regulations, PIN [...]
FD-150 Terminal Guide Click here for the First Data interactive FD-150 Terminal Guide Download the Quick Reference GuideClick here to download a two-sided Quick Reference Guide that you can print and keep next to your FD-150 terminal. Click here to download a Setup Guide to walk you through the initial [...]
What's the deal with EMV for Restaurants?EMV cards (otherwise known as “Chip” cards) are the way of the future. If you haven’t seen them already, you will soon as merchants are required to start accepting EMV transactions in October of 2015. For many retailers, this transition will be easy and smooth. [...]
Watch a few basic videos to see how it works! Watch an EMV sale on a PAX s80 Learn how to VOID a sale on a PAX s80 See how easy it is to process Apple Pay or NFC payments Watch how fast it is to settle your PAX s80 terminal Downloadable [...]
Sale - Swipe/DipAlways swipe/dip if you can! You’ll get lower rates, and better chargeback protection. Download guides at the bottom of this page for instructions on keying in sales. Select SOFTPAY-FDMS (if option appears) Swipe/Dip Customer’s Card Key Amount of transaction Select Payment type (if option appears) Press Enter Select [...]
What makes a POS different from a credit card terminal? Fundamentally, a POS system has several advanced features that credit card terminals don't have. A credit card terminal is designed with one basic premise - to process credit cards. Some terminals can also connect to a check reader or can [...]
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It’s late, and your terminal just broke. What to do? First things first – let’s see if it can be fixed remotely! Often times, terminals can be updated remotely to address software issues. Your terminal should have a sticker on the side, displaying a 24-hour help number. If you don’t [...]
Terminal applications are closely related to MCC codes. All credit card terminals have a specific software downloaded to them, to allow for specific transaction types. Thus, having an incorrect terminal application may result in your terminal not allowing certain types of transactions. The “standard” terminal application is known as the [...]