Posted in Customer Support, Industry News.
AMEX Violated the Law Earlier this summer, a federal court ruled that American Express violated the law by prohibiting merchants from influencing a cardholder’s payment choice. As a result, merchants may now favor any card brand, with some restrictions, such as: not making untrue statements about the cost of accepting Amex; not disclosing the relative […]
Read MorePosted in Customer Support, Industry News and tagged with FAQ, support.
EMV Lack of Preparedness EMV is … the … bane … of … our … existence these days! For those brick-and-mortar merchants that are affected by the migration of the card industry from mag swipe technology to chip-embedded cards, Dharma is flabbergasted by the lack of preparedness of our industry to make a smooth transition. […]
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Terminal Issues With Hypercom This is related to our recent EMV blog, and affects any merchant that is currently using a Hypercom (also known as Equinox) terminal at the point of sale. Dharma has been informed by each of our back-end processors to notify such merchants not to re-boot or re-start the terminal as doing so […]
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EMV, EMV, EMV We have addressed the coming of this chip card initiative a number of times, but due to industry-wide confusion, we will continue to address the relevancy and issues that surface. First and foremost, the acceptance of chip enabled credit and debit cards do not affect the way that card-not-present (e-commerce, mail and […]
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Beware of Verifone SCAM Dharma has been made aware of a scam that is relevant to our recent EMV Process posting. Dharma has been notified by one of the largest manufacturers of POS equipment – Verifone – that scammers posing as Verifone Help Desk agents are calling merchants to “test their payment terminals with phone cards.” Here’s […]
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Authorize.Net New Security Certificates Dharma has hundreds of merchants using the Authorize.Net payment gateway, the largest and most successful e-commerce service in the country, so this message is directed towards those merchants who connect to this gateway using Authorize.Net’s API. Authorize.Net has announced an upgrade, effective September 21st, to new security certificates that use enhanced […]
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EMV Chip Card Update EMV® is a global standard for credit and debit payment cards based on chip card technology, taking its name from the card associations Europay, Mastercard, and Visa – the original developeds. With so much press around the U.S. migration from magnetic swipe credit cards to the chip card technology, there is no […]
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Protection from Online Fraud Protection from online fraud continues to be one of the most frequent requests from our merchants, especially those that are new to selling their goods and services from a website. We have written extensively on the subject and you can read more here, but as an introduction to ecommerce processing, here […]
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Funding Times: How quickly will I receive my funds? For this month’s support tip, we’ll discuss a hot topic: Funding times. Everyone always wants to know, “Where’s my money?” and we want to make sure you fully understand how the funding process works. Most Dharma merchants are paid every two business days. This means that […]
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EMV and Shifting Liability from Issuer to Merchant As a merchant who accepts credit cards in a card present (bricks-and-mortar) environment, no doubt you have seen or heard this acronym for Europay, Mastercard and Visa, which is coming soon. This payment acceptance method is the prevailing one currently used in Europe, which reads a computer chip […]
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