Posted in Customer Support, Industry News and tagged with FAQ, support.
EMV: Converting Sooner than Later Maybe this blog should be named EMV - What’s Still New as we continue to advise and educate merchants about the Europay Mastercard Visa (EMV) initiative that continues to get a lot of press these days. This initiative only applies to card-present merchants accepting credit cards [...]
Read MorePosted in Customer Support, Industry News.
AMEX Violated the Law Earlier this summer, a federal court ruled that American Express violated the law by prohibiting merchants from influencing a cardholder’s payment choice. As a result, merchants may now favor any card brand, with some restrictions, such as: not making untrue statements about the cost of accepting [...]
Read MorePosted in Customer Support, Industry News and tagged with FAQ, support.
EMV Lack of Preparedness EMV is ... the ... bane ... of ... our … existence these days! For those brick-and-mortar merchants that are affected by the migration of the card industry from mag swipe technology to chip-embedded cards, Dharma is flabbergasted by the lack of preparedness of our industry [...]
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Terminal Issues With Hypercom This is related to our recent EMV blog, and affects any merchant that is currently using a Hypercom (also known as Equinox) terminal at the point of sale. Dharma has been informed by each of our back-end processors to notify such merchants not to re-boot or re-start [...]
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EMV, EMV, EMV We have addressed the coming of this chip card initiative a number of times, but due to industry-wide confusion, we will continue to address the relevancy and issues that surface. First and foremost, the acceptance of chip enabled credit and debit cards do not affect the way [...]
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Beware of Verifone SCAM Dharma has been made aware of a scam that is relevant to our recent EMV Process posting. Dharma has been notified by one of the largest manufacturers of POS equipment – Verifone – that scammers posing as Verifone Help Desk agents are calling merchants to "test their payment [...]
Read MorePosted in Customer Support, Industry News, Nonprofit.
Authorize.Net New Security Certificates Dharma has hundreds of merchants using the Authorize.Net payment gateway, the largest and most successful e-commerce service in the country, so this message is directed towards those merchants who connect to this gateway using Authorize.Net’s API. Authorize.Net has announced an upgrade, effective September 21st, to new [...]
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EMV Chip Card Update EMV® is a global standard for credit and debit payment cards based on chip card technology, taking its name from the card associations Europay, Mastercard, and Visa - the original developeds. With so much press around the U.S. migration from magnetic swipe credit cards to the chip [...]
Read MorePosted in Customer Support, Industry News.
Protection from Online Fraud Protection from online fraud continues to be one of the most frequent requests from our merchants, especially those that are new to selling their goods and services from a website. We have written extensively on the subject and you can read more here, but as an [...]
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Funding Times: How quickly will I receive my funds? For this month's support tip, we'll discuss a hot topic: Funding times. Everyone always wants to know, "Where's my money?" and we want to make sure you fully understand how the funding process works. Most Dharma merchants are paid every two [...]
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