Archives: FAQs
Corporate name/Legal entity changes
Checking account changes
Need to change the account we deposit your funds into? No problem. Get a voided check ready and fill out our support form to make the change.
How do I get MX support?
MX Merchant has great customer support. Call for live assistance at 800-935-5961, or login to your account to view the help section or initiate a live chat.
MX Merchant – Retrieving Statements
Since all Dharma accounts come with access to MX Merchant, you can easily run reports and download statements from the MX merchant platform.
How do I change my Password in MX?
MX will allow you to keep up-to-date on your new account. You can download statements and sales reports, view chargebacks, and complete PCI compliance.
Logging into MX for the first time
MX will allow you to keep up-to-date on your new account. You can download statements and sales reports, view chargebacks, and complete PCI compliance.
What am I responsible for?
I’ve found a suspicious sale (or more) – what next?
Time is of the essence – be sure to void/refund all impacted sales, and enable all fraud filters in Authorize.net.
Chargebacks and Retrievals
