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Everything you need is available. You’ll have a virtual terminal, iPhone processing, credit card storage, and robust online reporting to manage your business payments with ease.
What’s Included with a New Account?
Setting Up A New Account
There’s a lot going on, but we make it easy.
Will Dharma be able to support my business type?
Dharma can work with many different types of merchants, but we don’t process for high-risk industries. A high-risk industry is defined as an industry that historically deals with more chargebacks, fraud, business closures, and federal regulation issues. As such, a different type of processing bank specializes in these types of accounts.
How quickly will I receive my funds?
Dharma offers next-day funding for card-present (retail) merchants, and 2-day funding for Virtual (card-not-present) merchants.
What documents will Dharma ask for?
We’ll need a voided check, proof of your legal entity, as well as 3-months of prior processing statements if you already take credit cards.
How Long Does the Setup Process Take?
Usually we can fully setup an account within 2 business days after receiving your signed application and documents.
How do I talk to a Sales Associate?
Here at Dharma, we do things differently. Our employees don’t work on commission, and we don’t engage in “upselling” or the normal bait-and-switch tactics you may have experienced in the past. Our agents will work with you to ensure that your account is setup how you need it, without pressure or sales gimmicks. Dharma can’t …
Setting proper account parameters
Your account parameters define your merchant account with Dharma. We have to build a “profile” for your business, so that we can look out for anomalies like fraud, accidental processing, and theft. It’s important that we understand how your business operates, so that we can spot trends or patterns in your processing that may indicate …
Will you help me cancel my account with my previous processor?
Unfortunately, Dharma will not be able to assist with this portion of the changeover. Because a merchant account is a financial service that is regulated by the US government, there are very strict rules about who has the ability to discuss and release specific information and make changes on accounts. As such – only the merchant …
I process online and in-person, will I need two accounts?
Usually, the answer to this question is no. However, there are instances where we may require two separate accounts for your online and retail sales. Typically, if your business is an in-person, retail establishment and you need to add just a few online orders every month, we can add that to your current account. Similarly – …
I have multiple locations, how many accounts will I need?
If you have two independent locations, you’ll need two independent merchant accounts. The reason for this is two-fold: It helps avoid chargebacks from customers who don’t recognize a location on their bank statement. Many banks now post detailed information about charges, and seeing the wrong address associated with a charge may initiate a costly and time …