If you have an existing credit card terminal, it can sometimes be brought over to work on Dharma’s systems. There are several factors that determine if a terminal will be compatible or not, many of which are outside of Dharma’s control. So, know that we’ll do our best to bring [...]
Tags: Knowledge Base
Corporate name/Legal entity changes
Changing your business name seems like a small thing… but a lot goes into that! Because we are federally required (per the Patriot Act) to disclose your credit card processing back to the IRS, we are required to open a new, separate account when your business entity changes. To be clear – [...]
Checking account changes
Updating your bank account on file with Dharma allows us to deposit your funds and collect our fees from a new account. Per Visa/Mastercard regulations, any bank account update will require a few things: We’ll need the new account information – bank name, routing number, DDA account number We’ll need proof of [...]
How do I get MX support?
Your MX online system should be user friendly and easy to navigate. But if you have any questions, you can contact Priority Payments directly for live assistance with the MX system, at 800-935-5961. MX does have a built-in support section that provides tutorials, videos, and in-depth explanations of all features. Simply login [...]
MX Merchant – Retrieving Statements
It’s easy to get your past statements from MX. To do so, simply follow these steps: First, login to MX at www.mxmerchant.com Select Account in the lefthand navigation Select Merchant Services in the options that appear In the righthand pane select the pop-up at the top that says “General” and [...]
How do I change my Password in MX?
It’s important to ensure that your password gets regularly updated to stay secure. MX requires a 12 digit password. We highly recommend changing your temporary password immediately upon account approval. To do so, simply follow these steps: First, login to MX at mxmerchant.com Click the Person Icon at the top-right of your screen. Click Edit [...]
Logging into MX for the first time
It’s easy to get logged into MX. This system will allow you to keep up-to-date on your new account. You can download statements and sales reports, view any chargebacks, and complete your annual PCI compliance questionnaire. To do so, simply follow these steps: First, login to MX at mxmerchant.com On [...]
What am I responsible for?
It’s a reasonable question – and a good one to ask. Consider credit cards like any other form of payment. All payment forms carry an inherent risk. Someone can pay you by check, but the check can bounce. You can accept cash, but your store can be broken into or [...]
I’ve found a suspicious sale (or more) – what next?
OK, you’ve found something fishy in your Authorize.net gateway. There are a few steps you can take to immediately stop further damage. Notify Dharma, at 866-615-5157. If the testing is happening NOW, you can put your account in “TEST MODE” to prevent transactions from processing. To do so: Log into [...]
Chargebacks and Retrievals
Chargebacks and retrievals are both related to customer disputes of a credit card transaction. A retrieval takes places when a customer’s issuing bank formally requests specific information from you, the merchant or us, the acquiring bank. Retrievals are $5 each. They’re relatively rare, but often times a retrieval will come in the [...]