Tags: Knowledge Base

What happens if I’m not compliant?

The first thing that happens is that you’ll be subject to a $39.95/month fee. This fee is meant as an incentive to complete your PCI compliance. Completing your annual questionnaire will help us ensure that you’re processing cards in a safe and secure manner. If you choose NOT to complete [...]

What makes a POS different from a credit card terminal?

What makes a POS different from a credit card terminal? Fundamentally, a POS system has several advanced features that credit card terminals don't have. A credit card terminal is designed with one basic premise - to process credit cards. Some terminals can also connect to a check reader or can [...]

How is Dharma “Green”?

You’d be surprised, but there is a lot that a company can do to reduce its environmental impact. Here at Dharma, we’re always looking for ways to make our footprint smaller, and to be as efficient as possible. Between smart energy usage, encouraged use of public transportation, going paperless, and [...]

Ordering new equipment/terminals

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Voids and Refunds

Processing a refund, credit, or void is a simple task with Authorize.net. Watch the video below to see how it’s done. Need more help? Authorize.net has put together a great resource for their merchants, and you can read about all of the new features of your account, in their Getting [...]

What should I do if my terminal breaks?

It’s late, and your terminal just broke. What to do? First things first – let’s see if it can be fixed remotely! Often times, terminals can be updated remotely to address software issues. Your terminal should have a sticker on the side, displaying a 24-hour help number. If you don’t [...]

Do I need to hire a third-party firm to prove my compliance with Dharma?

No! You do not. All new accounts built by Dharma include free online access. Part of that online access includes your PCI compliance questionnaire, provided by Viking Cloud / PCI Protection. Simply login with your supplied credentials, and you’ll be able to complete your entire PCI compliance requirements. Easy!

What POS systems does Dharma recommend?

We get asked this question often. We’ve worked with many different POS providers out there, and for a long time, Dharma hesitated to promote a specific POS due to the fact that we never felt truly confident in any one specific product. That all changed when we learned about Clover POS. [...]

What is a POS (Point of Sale) system?

A Point-of-Sale (POS) system is an integrated, full-featured system designed to handle all “Storefront” (aka brick-and-mortar) needs of the merchant. In the old days, a POS was just the cash register. You can think of a POS like a cash register with a brain. Nowadays, most merchant point of sale [...]