NMI Support

Learn how to operate your NMI gateway

Using QuickBooks SyncPay

This tutorial covers everything you need to know about QuickBooks SyncPay. It covers everything from the initial installation all the way to processing an invoice, processing a sales receipt and how to sync your settled transactions. Below details the specific times in the video where these topics are talked about: 0:00 – Intro and Installation …

Setting up Merchant Defined Fields

Merchant defined fields are customizable fields that you create in the NMI gateway, so that you can store unique, custom information on a per-sale basis. Then, you can report on those fields! For example – you can have a drop-down question for “what department should this sale associate with” and give your users a selection …

Entering Test Mode for NMI

The NMI gateway allows you to enter “Test Mode” so that you can make edits to the gateway and test your website connection, without passing through live values. This is perfect if you’re working with a developer or a custom integration and you need to ensure that the connections to NMI are sound.

Void a Transaction in NMI

Once logged into the NMI gateway, voiding a sale through the Virtual Terminal is easy. Remember it’s always better to void a sale than refund it, assuming the original transaction took place same-day.