Tags: Support

Are terminals required? Can I use a Credit Card Imprinter?

Are terminals required? If you’re accepting credit cards in person, a credit card terminal is usually the best option – but not always!  Typically, we recommend credit card terminals for merchants who are in the following categories: Low-average-ticket merchants usually prefer terminals. This is due to the fact that terminals process [...]

What is NFC (Near Field Communication) and what is Apple Pay?

You may be asking, “How do I add Apple Pay?” or, “How do I integrate Android Pay?” NFC (Near-Field-Communication) is a technology that’s been in mobile phones/tablets for quite some time. It’s an industry standard, meaning that the technology is shared by many different firms, and isn’t unique to a [...]

What is EMV (Euro-Mastercard-Visa), or chip card acceptance?

EMV stands for Euro-Mastercard-VisaIt’s a technology also referred to as “chip cards” and is currently widely used across the globe, originating in Europe over ten years ago. Instead of using the standard, magnetic stripe card to store credit card information, EMV technology allows for the sensitive credit card data to be stored [...]

What is a B Corporation?

B Corps are certified to meet rigorous standards of social and environmental performance, accountability, and transparency. Any business can apply to become a B Corp, but only those who pass the rigorous assessments are granted B Corp status. Social and environmental performance must be regularly certified by the nonprofit called B [...]

MX Merchant – Setting Notifications

MX Merchant allows you to set different notifications for different account events. Never be surprised about your account! You can also set notifications to alert you when you receive a chargeback, get a large deposit, or when statements are available. Choose to receive each notification via email or text-message. To [...]

Interchange-Plus Pricing Examples

Let’s perform a few sample transaction so you can see how all of this works. In these example, we’ll use common consumer card types that retailers accept. (See Visa Consumer rates and Mastercard consumer rates). Bear in mind that specific industries will be subject to different rates, but these are [...]

What is Tiered Pricing, and why doesn’t Dharma offer it?

It’s not that tiered pricing is inherently “bad”. It’s just that tiered pricing models typically don’t disclose the underlying interchange rates – which incentivizes merchant service providers to overcharge their merchants. If you’re on tiered pricing, it doesn’t necessarily mean that you’re getting an unfair deal. It just means that [...]

Who do I call to obtain a Voice Authorization?

A voice authorization occurs when your customer’s issuing bank is requesting more information about a transaction before approving. Often times, your terminal will prompt you for a Voice Authorization when a customer’s credit card has been recently compromised due to fraud, or if they’re purchasing a good/service that falls outside [...]

What is a secure payment page?

A secure payment page means that the webpage where credit card numbers are entered is secured via Secure Sockets Layer (SSL) 128 bit encryption. In a nutshell – your customers need to be able to see that your website is protecting their sensitive details! If you’re working directly with a web [...]

Why can’t you tell me exactly what my rate will be?

We highly recommend reading through our “What is Interchange?” and “What is Interchange-Plus Pricing?” pages, as they’ll discuss this topic in more depth. But, we understand the desire for a quick answer. The answer to “Why can’t you tell me what my rate will be?” is Because Dharma’s fees are directly [...]