Dharma’s chargeback fee is $25. A chargeback occurs when one of your customers disputes a sale with their credit card company. Visa/Mastercard have a specific process that both parties will follow during a dispute, called the chargeback process. When representing you in the chargeback dispute, we will communicate directly with the [...]
Chargebacks and retrievals are both related to customer disputes of a credit card transaction. A retrieval takes places when a customer’s issuing bank formally requests specific information from you, the merchant or us, the acquiring bank. Retrievals are $5 each. They’re relatively rare, but often times a retrieval will come in the [...]
A retrieval occurs when your customer’s bank requests additional sales information from our processing bank. Typically, a retrieval will precede a chargeback, since a retrieval request often indicates that a customer is concerned about a specific charge on their account. Dharma’s retrieval fee is $5 per retrieval. Most merchants will [...]