What is a retrieval fee?
A retrieval occurs when your customer’s bank requests additional sales information from our processing bank. Typically, a retrieval will precede a chargeback, since a retrieval request often indicates that a customer is concerned about a specific charge on their account.
Dharma’s retrieval fee is $5 per retrieval. Most merchants will never see a retrieval, but they can be good indicators of a potentially costly situation – so respond to retrieval requests quickly when you receive them and you may stop a costly chargeback before it occurs.