Getting StartedA chargeback (reversal) is a form of customer protection provided by the issuing banks, which allows cardholders to file a complaint regarding fraudulent transactions on their statement. Everyone has the right to issue a chargeback with their bank. Even you and I have that right. And, just like with [...]
Controlling MX Two Step AuthenticationAs of September 2020, all MX Merchant accounts will use Two Step Authentication as part of the login process. The code for the second step can be sent via SMS to a mobile device, or email to the account on file. This is mandatory for the [...]
Understanding MX RolesAll new accounts come with access to MX Merchant. By default, the “main” user account that we create will be an Admin account. This allows you to have full permissions, and create additional users. View the chart to see a full breakdown, but here are the main differences: Admin: Full control [...]
Adding an EmployeeTo add an employee as a Terminal User, log into your Poynt HQ account at Poynt.net. Along the left-hand menu, you’ll see a tab called Terminal Users. This is where you manage your team and the settings they have access to when using the Terminal. Hover over the [...]