Once logged into the NMI gateway, refunding a sale through the Virtual Terminal is easy. As a quick reminder, please view the differences between voids and refunds! To refund a sale, simply: Select “Refund” on the left side Click the Magnifying Glass to search for the transaction in question Use the filters to [...]
Let's set the stage first. Every time a sale processes, there are two unique steps. The first step is the authorization, which happens in real-time. The moment a card is swiped/dipped/keyed-in, the issuing bank of the customer’s card is contacted, and an authorization is generated. The card is either approved, or it’s declined. [...]
FD-150 Terminal Guide Click here for the First Data interactive FD-150 Terminal Guide Download the Quick Reference GuideClick here to download a two-sided Quick Reference Guide that you can print and keep next to your FD-150 terminal. Click here to download a Setup Guide to walk you through the initial [...]
Processing a refund, credit, or void is a simple task with Authorize.net. Watch the video below to see how it’s done. Need more help? Authorize.net has put together a great resource for their merchants, and you can read about all of the new features of your account, in their Getting [...]
Your refund ratio is defined by Visa/Mastercard as total count of refunds, divided by your total count of sales, for any given time period. For example – if during the month of January you processed 500 sales, and had 10 refunds, your refund ratio would equal 10/500, or 2.00%. This would be considered an acceptable [...]