What should I do if my terminal breaks?
It’s late, and your terminal just broke. What to do? First things first – let’s see if it can be fixed remotely! Often times, terminals can be updated remotely to address software issues. Your terminal should have a sticker on the side, displaying a 24-hour help number. If you don’t see that sticker, you can determine where to call based on your Merchant ID number:
- Merchants with Priority Payments: Merchant ID begins with 518, 554, or 8739, you’ll call 800-935-5961
- Merchants with Moneris Solutions: Merchant ID begins with 295, you’ll call 800-552-8227
- Merchants with Pivotal Payments: Merchant ID begins with 631, you’ll call 800-552-8227
- Merchants with Select Bankcard: Merchant ID begins with 554, you’ll call 800-228-0210